Troubleshooting the game and additional commands

[Admin]

Client issues happen, and we'll help you troubleshoot them.

Did you know that 90% of client issues can be resolved by doing the following:

1. Add the game folder to the exceptions list in your Antivirus or Windows Defender;
2. Run the Updater (L2Chill.exe) as Administrator and wait for the quick scan to complete (it runs automatically). Then, delete the system folder and run a full scan in the Updater.
3. If you are stuck after selecting a server, try accessing a different proxy (important: don't get stuck on one proxy and keep trying others, but immediately select a different proxy.
4. Try logging in through a VPN or, conversely, disable it.

1. Problems launching the client and entering the game:
1.1. Can not run in this locale:

Спойлер

This is a fairly common issue, and it all depends on your Windows settings. There are two solutions:
Method 1: Change the client language to English:

• Step 1: In the system folder, find the localization.ini file, change the language to English by setting Language=1

•  Step 2: Delete the Option.ini file from the system folder. It will be automatically recreated when you launch the game.

Method 2: If you want to play in Russian, you should do the following:

• Go to Start -> Control Panel -> All Control Panel Items -> Language. Select "Change date, time, and number formats." In the window that opens, switch to the "Advanced" tab and change the "Language for non-Unicode programs" option to Russian.

 

1.2. After entering your login and password, the server selection window does not appear:

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Solution:

Close the client via Task Manager and reopen it. Open Settings, under Video Settings, click "Default" and "Reset Windows," then "Apply and Close."

1.3. Can not resolve hostname:

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This problem is easy to fix; it's caused by your internet service provider's DNS settings.

Solution:

Open "Control Panel" -> "Network and Sharing Center" -> "Change adapter settings" on the left.

In the window that opens, right-click your network adapter and select "Properties." Next, select "Internet Protocol Version 4 (TCP/IPv4)" from the center list and click "Properties."

Check the "Use the following DNS server addresses" box, then enter 8.8.8.8 as the first DNS server and 4.4.4.4 as the second. Click "OK" and then "OK" again. Restart the game client.

1.4. Critical crash on game launch, "LineageII Crash Report", "General protection fault!"

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При запуске игрового клиента возникает следующая ошибка:
 

2023.7.26 11:18:15
OS : Windows 11 (64-bit) 10.0 (Build: 19045)
CPU : GenuineIntel  Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz @ 4210 MHz 2047MB RAM
Video : NVIDIA GeForce GTX 1060 6GB (3179)
PosCode : LS8(273) 0:0:0 8/0 [651]

General protection fault!

History: UOrcMove::CalculateCRC32 <- 1.510000::0 <- UGameEngine::Init <- InitEngine

The client didn't download completely; the download may have been interrupted. This often happens if you downloaded only the Updater from our website, not the entire client. By default, the Updater only runs a Quick Check, which downloads only the patch files and not the entire client. This also happens when you're using a client other than ours and attempting to install our patch.

Solution: To resolve this, use the "Full Check" in the Updater (L2chill.exe). If the issue persists, uninstall the game client and redownload it from our website: https://l2chill.fun/en/download

 

1.5. The client starts but the screen resolution is too high, or there is a problem with other user settings:

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Solution: Delete the options.ini file from the system folder. The next time you launch the game, this will create a new file with minimal settings, allowing you to customize everything again. If this doesn't help, delete the entire system folder and run a quick scan in Updater.

Lineage 2 also doesn't work well with scaling in Windows. Make sure the "Scale and Layout" setting in your system is set to 100%; otherwise, icons in the game may appear stretched or, conversely, too small.

 

2. Problems with launching Anti-cheat:

 2.1. Active Launcher: "Can't update: error when downloading file! 3":

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When launching the game client, the Active Antiheat window appears for a long time with the message:

"Please wait"
"Loading new version..."

And then the following error occurs:

This error appears after we've updated the server but haven't yet updated the client.

After the official server launch, this issue can only arise during urgent critical updates, which is extremely rare.

Solution: You simply need to wait for us to update the client—usually 5 to 15 minutes. Run Quick Checks in the Updater every 1-2 minutes, and the issue will be resolved. For those who can't use the Updater for some reason, a patch will also be uploaded separately to the downloads page for manual installation.

2.2. Active Anticheat: Error: Can't connect server! (code: 1):

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When launching the game client, the following error occurs:

There may also be another "Active Anticheat: Error when start! (code: 2):

This happens when you launch two or more windows in a row (almost simultaneously). The DDoS protection kicks in and locks you out for a short time.

Solution: Just wait a few minutes (usually 2-3 minutes). During this time, don't try to launch the client again, as this could prolong the lockout. The lockout will be removed automatically. Then, launch each window one by one: wait until the first client window has fully loaded before launching the second, and so on.

 2.3. Hyper-V, Core isolation:

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These extremely rare errors occur if you've changed the default Hyper-V or Core Isolation settings in Windows.

Solution: Upon launch, the client will automatically prompt you to change these settings. You only need to agree and restart your PC.

For Hyper-V, we also remind you that our client will not work on virtual machines.

 

3. Problems with launching Updater:

As a reminder: If the Updater isn't working for you for any reason, you can always download the client and the latest patch manually from the downloads page, then launch the game client using l2.exe from the system folder.

3.1. Windows has protected your computer:

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When you first run the updater (L2Chill.exe), the following window appears:

"Windows protected your PC."
"Microsoft Defender SmartScreen prevented an unrecognized app from running, which could put your PC at risk."

The reason is that the Updater file isn't signed with a certificate. If in doubt, you can check the file on VirusTotal; all major antivirus programs don't detect the file as malicious:

VirusTotal scans may generate one or two false positives, which is common with many programs. All major antivirus programs do not detect the file as malicious.

Solution: To fix the issue, click "More details" -> "Run anyway." We also strongly recommend adding the game folder to your antivirus's exceptions.

 3.2. Updater is already running:

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When you open the updater, the following window appears:

This is an extremely rare error that occurs if the updater process already exists on the system.

Solution: Open Task Manager, find the process named L2Chill, and manually terminate it:

If it doesn't help, restart your PC.

3.3. Config not found, stop working:

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When you open the updater, the following window appears:

This issue occurs when Updater is unable to connect to our servers after launch. In the case shown in the screenshot, it was unable to resolve the domain name l2chill.fun to an IP address via a DNS query.

Solution: Double-check your internet connection. Check if you can access our website, l2chill.fun, from the device experiencing the issue. If you are trying to access Updater from your work network, your employer's network settings may be blocking access to the site. Try manually adding DNS servers as described in section 1.2 of this article, "Cannot resolve hostname." If this doesn't help, ensure that HTTP/HTTPS ports 80, 8080, and 443 are open.

 

4. Problems with files:

4.1. The updater disappears after loading, client files disappear from the game folder, l2.exe is gone, etc.

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Your antivirus or Windows Defender is to blame.

Solution: Add the game folder to your antivirus or Windows Defender exceptions. Then run a full scan in Updater (L2Chill.exe).

4.2. The updater cannot download files (access error):

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Solution: Run L2Chill.exe Updater as administrator. Then run a full scan.

 

5. Problems within the game:

5.1. Some textures, geodata (falling underground), models (costumes, weapon skins, etc.) are missing:

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The client didn't download completely; the download may have been interrupted. This also happens when you're using a client other than ours and are trying to install our patch.

Solution: Use the "Full Scan" feature in the Updater (L2chill.exe). If the issue persists, uninstall the game client and redownload it from our website: https://l2chill.fun/en/download

 

5.2. Unable to log in with your character (long loading times, critical errors on a specific character, "you are blocked"):

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Most likely, your character is broken.

Solution: Create another character on the same game account, log in to the game, and enter ".repair" in the chat.

Select the name of the "broken" character from the drop-down list and click "Restore." During the restoration process, the character will be transferred to Floran Village, their quick-dial configurations will be removed (skills will need to be reset to the F1, F2, etc. panel), and all equipped equipment will be moved to the bank.

That's it, you can log in to your main character. In Floran Village, they will appear right next to the banker NPC, from whom you can immediately retrieve all your equipment.

 

If nothing helps at all:

Please contact our support team through your personal account. Please describe the problem in as much detail as possible, as well as any steps you've taken to resolve it..

Additional commands
.stats - Allows you to view in more detail all the characteristics of your character
.premium - Shows who in the group has a premium account.
.offline - Offline trading
.offlinefarm - Offline farm
.telegram - allows you to enable notifications about the death or inactivity of a character during autofarming
.7rb - Shows which RBs are left to complete the quest.
.buffShield - Protection from third-party buffs.
.relog - Quick relog
.party - Quick search for a group (for example: .party collection for zaken)
.recovery - Allows you to restore any deleted item within 24 hours
.repair - If your character is stuck or cannot enter the game (crashes with a crit, or only loads until the splash screen), use this command with another character from the same account.
/dwarvenmanufacture - to put a character on crafting
.buff <name> - buffs you with your buff preset (template) created in alt+b, where <name> is the name of your preset, and not the name of an individual buff (Proper usage example: .buff 1) (Bad usage example: .buff Dance of Fury)